9c99's Privacy Policy

9c99 is an online betting and casino platform operated for players in Bangladesh. We take the privacy of our users seriously and are firmly committed to keeping your personal information secure.

This privacy policy ("Policy") describes how 9c99 collects your personal information, the purposes for which it is used, how long it is retained, and with whom it may be shared. It also clarifies your rights and our responsibilities.

This policy is linked to and should be read as part of 9c99's Terms and Conditions. By creating an account or using our platform, you agree to the terms of this policy.

To provide services on the 9c99 platform, we may collect the following types of information:

Identity Information

• Your full name and username
• Date of birth (for age verification — only users aged 21 and above may register)
• National ID or passport number (for identity verification)
• Email address and mobile number
• Residential address

Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Deposit and withdrawal transaction history
• Records of betting and gaming activity

Technical Information

• IP address and device information
• Browser type and version
• Operating system and platform details
• Site visit times and page browsing data
• Information collected through cookies and similar tracking technologies

Communication Information

• Records of your contact with us via live chat or email
• Details of complaints or requests
• Information provided in surveys or feedback forms

We collect information in the following ways:

• Directly from you: Information you provide yourself during account registration, profile updates, transaction processing, or when using our support services.
• Automated collection: When you browse our platform, certain information is collected automatically through cookies, log files, and analytics tools.
• Through third parties: Information may be verified through authorized third parties for identity verification or fraud prevention purposes.
• Through payment processors: Relevant financial information reaches us when transactions are completed via bKash, Nagad, Rocket, Upay, or a bank.

9c99 uses collected information only for the following legitimate purposes:

4.1 Service Delivery and Operations

Your information is essential for creating and managing your account, processing transactions, providing gaming services, and distributing rewards. It is also used to correctly handle transactions related to the ৳200 minimum deposit and ৳500 minimum withdrawal.

4.2 Identity and Age Verification

Our platform is operated for users aged 21 and above only. Verifying the age and identity of every user is our legal responsibility.

4.3 Security and Fraud Prevention

Information is used to keep your account and financial transactions secure, to detect and prevent unauthorized access, and to comply with anti-money laundering (AML) regulations.

4.4 Customer Support

Our 24/7 live chat and email support team ([email protected]) uses your information to resolve your requests or complaints. This also helps improve service quality.

4.5 Responsible Gaming

By analyzing patterns in your gaming activity, we can identify potentially risky behavior and provide support related to responsible gaming.

4.6 Platform Improvement

Anonymous usage statistics are analyzed to improve the user experience, display relevant offers, and enhance the quality of our services.

9c99 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

• Service provider partners: Trusted third parties that assist with payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical infrastructure — only for specific purposes and under strict confidentiality agreements.
• Legal obligations: Where disclosure is required under a court order, a lawful request from an investigating authority, or applicable law.
• Business restructuring: In the event of a full or partial acquisition or merger of 9c99, with advance notice to users.
• With your consent: Information may be shared with specific third parties if you have given explicit permission.

9c99 has put in place both technical and organizational measures to keep your information secure:

• SSL Encryption: All data exchanged between our platform and your device is protected using SSL/TLS encryption technology.
• Password Encryption: Your password is never stored in plain text — it is kept as a hash using a strong encryption algorithm.
• Access Controls: Only authorized staff have access to the minimum necessary information, and all access is logged and recorded.
• Regular Security Reviews: Our systems undergo regular security assessments and any potential vulnerabilities are addressed promptly.
• Two-Step Verification: Additional verification is in place when suspicious logins or transactions are detected.

However, no data transmission over the internet can be guaranteed to be completely secure. We strive to ensure the highest level of protection, but no one can guarantee absolute security.

9c99 uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

7.1 Essential Cookies

These cookies are essential for the platform to function. They are used to maintain your login session, carry out security verification, and save form data. Disabling these cookies may cause the site to not work properly.

7.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings. They make your use of the platform more convenient.

7.3 Analytical Cookies

Anonymous statistics are collected to analyze site usage patterns and improve service quality. These cookies do not identify you personally.

You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

9c99 retains your information only for as long as necessary or legally required:

• While your account is active: Necessary information is retained for as long as your account remains open.
• After account closure: Financial transaction records and identity verification documents are retained for a set period after account closure in accordance with legal requirements.
• Live chat and email records: Customer support communication history is retained for a limited period to help improve service quality.
• Fraud prevention: Information related to accounts flagged for security reasons may be retained for an extended period.

Once the retention period ends, your information is securely deleted or anonymized so that you cannot be identified afterward.

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to restrict processing: In certain cases, you may request that the processing of your information be restricted.
• Right to object: You may object to the use of your information for marketing purposes.
• Data portability: In specific cases, you may request to receive your information in a structured format.

To exercise these rights or for any questions, please contact us:

The 9c99 platform includes software and services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, and others. These third-party services have their own privacy policies and we are not responsible for their operations.

Payment providers — bKash, Nagad, Rocket, Upay, and associated banks — operate under their own privacy policies. You should familiarize yourself with their policies before taking part in financial transactions.

9c99 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If a minor has opened an account using false information and we identify this, that account will be closed immediately and the related information will be securely deleted.

If a parent or legal guardian suspects that a minor is using our platform, please contact us immediately at [email protected].

To operate our technical infrastructure, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• All data transfers are protected using industry-standard encryption technology.
• Recipient organizations maintain privacy standards consistent with this policy.
• Applicable legal protection frameworks for international data transfers are followed.

9c99 reserves the right to update this privacy policy from time to time. Changes may be made due to:

• The addition of new services or technologies
• Changes in legal or regulatory requirements
• The need for security improvements
• Improvements based on user feedback or suggestions

For significant changes, we will notify you in advance by email or via a notice on the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. The latest version of the policy will always be available on this page.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Any data protection requests to 9c99 can be submitted through the following:

We take your requests seriously and will do our best to respond as quickly as possible. Your privacy matters greatly to us and we are always committed to managing your information with transparency and integrity.