Help Center
9c99's Top Questions & Answers
All Answers Here
On this page you will find clear answers to your questions about deposits, withdrawals, betting markets, and account verification at 9c99.
Many players have various questions when using 9c99 — which method to use for sending money, how long withdrawals take, how to bet on BPL, or what documents are needed for identity verification. This FAQ page is organized into separate sections so you can quickly find the right answer. If you cannot find an answer here, our 24/7 live chat or email support is available to help you right away.
Frequently Asked Questions
How to Withdraw Money
At 9c99, withdrawals are usually completed within 10 to 45 minutes. However, for first-time withdrawals or large amounts, our security team may review the request, which can take a little longer. If more than 45 minutes have passed, contact us via live chat — we will assist you right away.
The minimum withdrawal limit at 9c99 is ৳500. Requests below this amount will not be processed. Before making a withdrawal, make sure your account balance is at least ৳500 and that any bonus wagering requirements (if applicable) have been met.
Yes, this is very important. To withdraw at 9c99, you must use a bKash, Nagad, Rocket, or Upay wallet or bank account registered in your own name. Transfers to a wallet in someone else's name are not possible — this is part of our policy to prevent fraud. The name on your wallet must match the name you used when creating your account.
Yes, 9c99 processes withdrawals 24 hours a day, 7 days a week. You can submit a withdrawal request at night, early morning, or on public holidays, and the money typically arrives within 10 to 45 minutes. However, bank transfers may take a little longer due to the bank's own operating hours — using a mobile wallet eliminates this delay.
To withdraw after receiving a welcome bonus, you must complete wagering 20 times the bonus amount — on the bonus amount only, not the combined deposit and bonus. For example: if you receive a ৳2,000 bonus, you must place ৳40,000 in bets before withdrawing. The withdrawal request will be processed successfully only after the requirement is met.
BPL & International Matches
Yes, 9c99 offers betting on BPL, IPL, the T20 World Cup, and various ICC tournaments, as well as local and international cricket matches. It is specially designed for Bangladeshi players — you can easily browse markets through the Bengali interface.
Absolutely. With 9c99's in-play betting feature, you can place bets even after a match has started. Odds update as the situation changes with each over, giving you the chance to make quick decisions based on how the match is unfolding. A good internet connection is important for live betting.
The most popular cricket markets at 9c99 include: Match Winner (which team will win), Toss Winner, Top Batsman and Bowler, runs per over, total runs in a specific over, and number of wickets. For example, in a Bangladesh vs India match, the "Total Runs in the First 10 Overs" market tends to be very active.
In an accumulator or "acca" bet, you combine multiple selections into a single bet. The odds of each selection are multiplied together, so if all selections are correct, the winnings can be much higher. However, if even one selection is wrong, you lose the entire bet. It is risky, but many players prefer it for the potential of high returns.
Yes, alongside cricket, 9c99 also offers betting on football, kabaddi, and various other sports. In addition, the Virtual Sports section lets you bet on simulated matches at any time — no need to wait for real matches.
How to Deposit Money
9c99 supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Sonali Bank, and other major commercial banks). Transactions through each method are secure and straightforward. Choose your preferred method and follow the instructions to proceed.
The minimum deposit at 9c99 is just ৳200 — the same across all payment methods. So even with a small budget, there is nothing stopping you from getting started. New players in particular can start with a small amount to get familiar with the platform, and then take advantage of the welcome bonus if they wish.
Log in to 9c99, go to the "Deposit" option, and select bKash. A bKash number will appear on screen — send money to that number using your bKash app or by dialing *247# and choosing "Send Money". After making the payment, enter the transaction ID in the 9c99 payment form to confirm the deposit. If done correctly, the balance will be added within a few minutes.
First confirm that you sent the money to the correct number and that you submitted the transaction ID correctly. Deposits usually go through within a few minutes. If it has not appeared after waiting more than 15 minutes, contact our live chat and share a screenshot or transaction ID of the payment — the support team will resolve the issue right away.
Yes, a 200% welcome bonus is available on your first deposit at 9c99, up to a maximum of ৳10,000. For example: deposit ৳1,000 and receive an additional ৳2,000 bonus, giving you a total of ৳3,000 to start playing with. The wagering requirement for this bonus is 20 times the bonus amount.
Verification & Documents
It is mandatory for the name on your 9c99 account and your payment method to be identical. The name registered on your bKash, Nagad, Rocket, or Upay number must be entered exactly the same on your casino account. A name mismatch can cause verification to fail and withdrawals to be blocked.
Identity verification is typically requested in the following situations: when making a large withdrawal for the first time, when changing account details, or when our system automatically flags the account for security reasons. This is done for your own protection, to prevent anyone else from accessing your account.
Yes, 9c99 keeps all personal information and documents secure through SSL encryption. Your documents are used solely for verification purposes and are not shared with third parties. We treat protecting your privacy as our highest priority — read our privacy policy for more details.
9c99 accepts a National ID Card (NID), passport, or driving licence as proof of identity. A recent copy of a utility bill or bank statement may be required for address verification. Document photos must be clear and legible — blurry or cropped images will not be accepted.
If verification is rejected, first read the reason provided in the email or notification carefully. Common reasons include: blurry image, name mismatch, or expired document. Resubmit with the correct documents. If the issue persists, email [email protected] directly or contact us via live chat — our team will guide you through the process step by step.
Have more questions? We are always here
If you did not find your answer on this page, do not worry — 9c99's support team is ready to assist you in Bengali and English at any time.
Live Chat
24/7 instant support — log in to the site and start a chat.
Email Support
Send detailed questions to: [email protected]